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Customized, Business to Business Solutions
Customized, Business to Business Solutions
For 77 years, we have been a Colorado based, business to business logistics partner that tailors solutions to allow you focus on what you do best, removing the stress of transporting your packages. We view ourselves as a true partner looking out for your best interest.
How We Operate
How We Operate
We are known for our routed service. We run over 35 daily routes with approximately 25 drivers. All of our routes are open to any customer, which means you can request a pickup at anytime and our dispatchers will schedule that stop at our earliest availability on our route. Typically, this is within a couple of hours during our normal operating hours. Your package is then delivered on our next route. Since we run three route "sessions" a day in metro Denver, your delivery is typically completed the same day or before noon the following day.
For customers with enough volume or strict timing needs, we do offer dedicated routes, tailored to your specific needs.
While we are not known as a "rush" courier, established customers can call us for anything at any time. We are dedicated to ensuring that we meet your needs, professionally and reliably.
Why Choose Crystal Courier?
Why Choose Crystal Courier?
We have a professional staff that has been doing this a long time:
Get accurate answers quickly
Locally owned and operated
We offer cost savings ideas and suggestions to improve efficiency based on our experience
We offer tools to allow you to:
Request pickups online
Track your parcels in real-time
Provide proof of deliveries
Labeling your packages is easier with Crystal Courier
We are always faster than UPS, FedEx, DHL and other major shippers
We are extremely cost competitive and, often, will save you money in your shipping
Predictable flat rates
Frequently Asked Questions
Frequently Asked Questions
How often do we adjust our rates?
How often do we adjust our rates?
We tend to revisit our pricing once per year, at most. If a customer's volume has risen the past year, we will be happy to adjust your rates downward. Costs to run our routes are diluted when they take on more volume and we are happy to pass along those savings. In cases where your volume has decreased, we may need to adjust pricing upward to compensate for the additional cost to transport your packages but we will communicate this ahead of time.
When do I incur charges?
When do I incur charges?
If we arrive at the door step, you'll incur a fee for that stop.
You can cancel a scheduled pickup at anytime, without a charge, before we arrive at the location, even if we're just around the corner.
How should I label my packages?
How should I label my packages?
We ask that you please label your packages with your company name (as the sender) and the destination the package is going to (the recipient). Multiple hands touch your package during our sorting process so the more clearly labeled, the better.
How do you handle packages when you can't make a delivery?
How do you handle packages when you can't make a delivery?
If we arrive at a location where we are not able to make a delivery, our default protocol is to retain the package and try again on our next route.
If your preference would be to return the package to you, we can do that instead.
Do you leave items outside and unattended?
Do you leave items outside and unattended?
Only with your permission. If we arrive at your customer and they are closed, our dispatch team will call you to see what your preference is for that specific situation. If we've been given prior instruction, we will follow that direction without bothering you.
Will you get a pick up at the same time I send a delivery?
Will you get a pick up at the same time I send a delivery?
Absolutely! The best part? There is no extra charge. Our flat, per-stop rate means the price is the same, regardless of the activity performed.
In some industries, it's common to have an unscheduled pickup given to our driver when we make a delivery for you. If a default has not already been established with you, we will call you to confirm that you are okay with us getting this pickup. If we can't get ahold of you, our default would be to get the outgoing item and leave you a message.
Are there any services that you do NOT provide?
Are there any services that you do NOT provide?
Unfortunately, we are not a "one-size fits all" courier. Our focus on our core services allows us to provide better consistency, pricing, and professionalism. The follow services would be considered out of our scope:
Rush courier service for one-time customers
Process serving
Oversize parcel delivery (if it needs a truck)
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